Refund policy

When we refund a payment for Bill Tax Fixer for Xero. Last updated 15 November 2026.

Who takes the payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the merchant of record for all our orders: it takes the payment, charges any sales tax or VAT, and issues refunds. You can ask us or Paddle for a refund; we approve every refund this policy allows.

Monthly plan

Cancel at any time; the plan works until the end of the paid period. If you have not fixed a single bill with your first payment, you may ask for a full refund of it within 14 days.

30-day pass

If you have not fixed a single bill with the pass, you may ask for a full refund within 14 days of purchase. Once a bill has been fixed the pass is not refundable, because the work has been done.